In a dynamically evolving travel landscape, Asego stands at the forefront of providing comprehensive travel assistance services. With a commitment to addressing diverse challenges and ensuring serene journeys, Asego navigates the intricacies of modern travel to provide reliable and secure travel assistance which transforms into a great experience for all. Dev Karvat, Founder and CEO, Asego, envisions a groundbreaking 2024, anticipating that their proprietary software will revolutionise the sector.
Q. Well into the new year, what can we anticipate in terms of Asego’s outlook for 2024?
We believe that every business, be it small or big, has the potential to undergo a digital transformation and take the next step towards unparalleled success and limitless possibilities.
As pioneers of the Indian travel assistance and insurance sector, Asego is poised to lead this charge, ushering in the next wave of digital transformation through our upcoming proprietary software. This innovative tool will empower our partners with improved business intelligence and enhanced operational efficiency, which in turn will amplify their growth, elevate customer experiences, and redefine industry standards.
We are confident that this strategic leap will also provide our partners with a deeper understanding of ancillary service businesses, unlocking new avenues for growth through additional ancillary service revenue.
Q. Asego’s core business is travel assistance. Could you elaborate more on the assistance services the company offers?
Asego has been a stalwart in the travel protection space for over 24 years, placing travel assistance services at the forefront of our legacy. Asego’s services extend beyond mere claim processing. We offer comprehensive real-time assistance services, including 24×7 global medical support, roadside assistance, and family protection, along with insurance.
Furthermore, we provide medical service-related referrals to travellers seeking hospitals, clinics, chemists, diagnostic centres, etc., not only for themselves but also for their families back home. This holistic approach underscores our dedication to ensuring the well-being and security of every Indian traveller.
Q. What types of risks do travellers commonly encounter in the present day?
Travel, by nature, is an adventure into the unknown, and while the thrill is undeniable, uncertainties can cast a shadow on the overall experience.
One of the most common uncertainties being reported by travellers’ these days is the unpredictability of weather. Winter travels, in particular, come with the risk of flight delays or cancellations due to adverse weather conditions. Another significant uncertainty revolves around the unexpected disruptions caused by natural calamities. Whether it’s a sudden snowstorm, heavy rains, or other unforeseen events, travellers may find their plans derailed. Furthermore, during the festive season, the influx of travellers can lead to crowded airports and transportation hubs, increasing the likelihood of lost baggage or theft of gadgets and valuables. Last but not least, travellers have also been fazed lately by a looming concern about political unrest in various countries.
Q. How does Asego address such challenges encountered by travellers, ensuring a seamless and tranquil journey for them?
Asego has been working tirelessly to identify and mitigate these risks with comprehensive travel assistance and insurance solutions. Our bouquet of offerings not only takes care of medical emergencies and other travel-related inconveniences but also ensures that travellers are protected against risks such as emergency medical evacuation, loss and damage of gadgets, cyber security issues, identity theft, credit/debit card fraud, etc. Further, our carefully curated standalone products offer travellers an opportunity to customise their protection plans as per their needs and preferences, rather than opting for a plain vanilla travel insurance product.
Q. Given the significant shift in travel preferences towards offbeat and unexplored experiences, how does Asego prioritise and ensure the safety of such travellers?
Yes! We too have seen a drastic jump in travellers seeking new experiences such as cruise trips, adventure sports, self-drive trips, etc. to end or begin the new year with a bang. However, we should be mindful of such activities, as they also come with inherent risks that require proper preparation and protection. We have therefore curated some exclusive coverage for Gen Z travellers, such as adventure sports coverage, sports equipment coverage, self-drive protection, etc.
These covers not only safeguard high-risk activities and other adventurous pursuits by travellers but also take care of emergency medical expenses in case of personal accidents, emergency evacuations, and more.
