JW Marriott Goa has appointed Neha Chhabra to lead the team as General Manager. With over two decades of luxury hospitality experience behind her, Neha embodies the ‘Power of Women Leaders’. She commenced her career with The Oberoi Group of Hotels and was soon a part of Marriott International’s leadership team.
Her phenomenal creativity and unwavering passion have been driving forces behind her remarkable achievements in effectively implementing strategic initiatives and attaining financial success. Hailing from Kolkata, Neha comes from a self-made business family. Neha spent her early years enjoying the eclectic culture of the city. Extremely academic and intellectual, Neha was all set to start her education in Economics. She stumbled into the hospitality profession by pure chance. Having been accepted for specialization in Economics, Neha joined the hotel management institute for a short stint. She enjoyed her time so much that she chose this over a career as an economist, never to look back.
This will be her third leadership role, having joined as Director of Operations at JW Marriott Sahar and moving onto her first assignment as General Manager with Courtyard Hebbel in Bangalore. Neha essayed this role for two years, before moving back into the luxury hotel league with JW Marriott Goa.
Armed with a degree from the reputed Institute of Hotel Management Catering Technology and Applied Nutrition, Kolkata and a post-graduation in Guest Service Management from the prestigious Oberoi Centre of Learning and Development, Neha’s career started with Food & Beverage with a pre-opening project at The Oberoi New Delhi. Over the next years, she honed her skills, which laid the foundation for her growth as a luxury hotelier. With this background, her keen business acumen and an overview of operations, she rose to become Executive Assistant Manager and moved further upwards to her current position.
Neha truly embodies the core values of Marriott and has led her last hotel to be recognized at the 2022 GM APEC Summit for the Highest Internal/Alumni Hiring Award 2021 and Spirit to Serve our Communities Award 2021. Most recently, she won the Diamond General Manager of the year, Global 2022, for her hotel. She is a co-chair of the Marriott India Business council and works cohesively with all stakeholders to get SERVE 360 in life and spirit at the properties. Among her accolades, is a Gold Medal (Apeejay Surendra Paul) in college in 2002.
At JW Marriott Goa Neha, will lead the dynamic leadership team to position the hotel in India’s most favored holiday destination. She will focus on increasing employee engagement, driving guest voice scores and building relationships with key stakeholders while driving revenue and growing market share.
