Recognising travellers’ need for greater flexibility in travel plans during the Covid-19 pandemic, Vistara has restructured its ‘Freedom Fares’ program (effective 6 July 2021), offering ‘Flexi’ fares at an extra fee of INR 499 (per sector) over Standard fares to Economy and Premium Economy customers. This allows customers 5kg additional check-in baggage allowance as well as the flexibility to make unlimited changes to their flight bookings up to 24 hours before departure – a benefit which was hitherto limited to one change up to 72 hours before departure for Economy class, and two changes up to 48 hours for Premium Economy class. Business class customers opting for ‘Flexi’ fares at no extra fee will be able to make unlimited changes to their bookings up to 12 hours before departure.
As part of the new structure, customers who opt for the ‘Economy Lite’ fares, will now have greater flexibility around changes than before. The introduction of these enhanced benefits comes directly in response to the ongoing Covid-19 pandemic, for passengers to have maximum flexibility and control on their travel plans.
Vistara’s ‘Freedom Fares’ program is an intuitive, menu-based pricing model that was launched in July 2018, offering services on a pay-for-what-you-value basis. It is designed to empower today’s travellers with the freedom to choose the kind of fare and services that suit them best.