The Tourism India Alliance (TIA) has submitted a formal representation to the Directorate General of Civil Aviation (DGCA) and the Ministry of Civil Aviation, raising concerns over what it describes as discriminatory implementation of the Civil Aviation Requirements (CAR) dated February 24, 2026.
In its letter dated March 26, 2026, TIA stated that the issue relates to the 48-hour “Look-in option,” which, according to the association, is being extended by certain airlines only to direct bookings, while excluding those made through travel agents, online travel agencies (OTAs), and other distribution partners.
The alliance stated that this approach deviates from the passenger-centric intent of the guidelines and creates disparity based on booking channels.
TIA has communicated its concerns to airlines, including IndiGo and Air India, highlighting the non-uniform implementation of the provision and its implications for both passengers and the travel trade ecosystem.
The association emphasised that regulatory benefits should be applied uniformly, irrespective of the booking source, and that passenger rights must remain consistent across distribution channels. It also noted that the current approach could place the travel trade at a disadvantage.
TIA has said that it will continue to engage with regulators and industry stakeholders on the matter and will monitor developments as responses are received.
 has submitted a formal representation to the Directorate General of Civil Aviation (DGCA) and the Ministry of Civil Aviation, raising concerns over what it describes as discriminatory implementation of the Civil Aviation Requirements (CAR) dated February 24, 2026.){kind=link}