Home TTJ Spotlight Interviews Today’s travel scenario demands dynamic travel protection solutions: Dev Karvat

Today’s travel scenario demands dynamic travel protection solutions: Dev Karvat

Dev Karvat, Asego

Asego’s vision is to bridge the gap between static offerings available in the market and the traveller’s true needs. In an exclusive interview with TTJ, Dev Karvat, Founder and CEO, Asego, assures us of their commitment to providing partners and customers with a wide range of innovative and tailor-made travel protection solutions.

– Team TTJ

Q. What are the benefits offered by Asego to travellers attending the TAFI convention in Malaysia?

Ensuring a safe trip for travellers, be it on land, air or sea, has always been our foremost priority. Being TAFI’s preferred travel protection partner for over a decade, Asego is offering complimentary global assistance with insurance to all delegates attending the upcoming convention in Malaysia.

With our exclusively curated protection cover, all delegates can avail of benefits such as medical emergency cover including COVID-19, emergency medical evacuation, protection against loss of valuables like passport and baggage along with relevant assistance services including doctor-on-call, medical services provider referral and much more.

Q. Could you elaborate on the vision that drives Asego?

Right from the inception of Asego, our vision has been to bridge the gap between static offerings available in the market and the traveller’s true needs. We have always worked towards being a dynamic travel ancillary solutions provider not only to customers but also to our clients with a strong focus on their business growth. We aspire to lead product innovations beyond insurance and our experience in the global markets has been instrumental in achieving this for an emerging market like India. Moreover, we are constantly moving towards upgraded technology to empower our customers with dynamic offerings. We are also constantly enhancing medical assistance capabilities, which are at the heart of our business.

Q. What do you think are the major risks today’s travellers are facing, and what role does Asego play in mitigating those?

Recent travel volumes have skyrocketed with the gradual dissipation of COVID-19 around the globe, and so has travel related risks. Eventualities such as missed/delayed flights and hotel/ flight cancellations are inevitable when it comes to travel. However, we have recently witnessed a huge spike in newer travel risks such as loss and damage of gadgets, cyber security issues, identity theft, credit/debit card fraud, etc. amongst travellers.

Asego has been working tirelessly to identify and mitigate these risks with comprehensive travel assistance and insurance solutions. Our bouquet of offerings not only takes care of medical emergencies and other travel-related inconveniences but also ensures that travellers are protected against the aforementioned travel risks. Further, our carefully curated standalone products offer travellers an opportunity to customise their protection plans as per their needs and preferences, rather than opting for a plain vanilla travel insurance product.

Q. New travel insurance products by various companies are being introduced in the market every day. What are the factors that differentiate Asego’s offering from the rest?

Asego has always strived for customer delight. And to achieve that, it is imperative to understand the travellers’ needs and provide them with tailor-made solutions to ensure a hassle-free trip. Some factors that differentiate Asego from the rest are:

Fast track claims support: Our travel assistance and insurance products are powered by 24/7 fast track claims support and expert teams present across the globe ensure that the travellers are fully protected, no matter where they are.

Customisable protection plans: Our bouquet of travel assistance services and new-age bundled products have always been customer favourites. Nevertheless, we realised that tailoring offerings at a micro level are the need of the hour. We are now offering an array of relevant standalone products, such as emergency OPD expenses, quarantine cancellations, cruise cover, and flight delay/interruption covers, pertinent to the current scenario.

Cutting-edge technology platform: As we all know, AI and machine learning are key to the ever-evolving Insurtech market. Asego has been leveraging these tech capabilities to create a specialised system which helps us understand our customers more deeply and creates a customised user experience, helping them choose the right plan for their needs.

Q. What kind of global assistance services does Asego provide to its customers?

We are one of India’s leading global assistance and travel insurance providers. Asego’s services are not just limited to facilitating claims processes, but also provide real-time assistance services to travellers. Our services include 24X7 global medical assistance, roadside assistance, family protection and concierge assistance, along with insurance. During these unprecedented times, we also provide doctor-on-call services, support during baggage loss, missed flights, advice on COVID-19 protocols in different countries and other related services.

Furthermore, we provide medical service-related referrals to customers requiring hospitals, clinics, chemists, diagnostic centres, etc. This is not just for the traveller but also for their family back home.