Star Alliance has unveiled its new lounge at Guangzhou Baiyun International Airport (CAN), located in the newly opened Terminal 3, marking a further expansion of its presence at one of China’s key international gateways.
The launch builds on the success of the alliance’s first lounge in Asia, also in Guangzhou, introduced in 2024, reflecting the continued evolution of its customer experience offering in the region.
The opening ceremony was held at the Terminal 3 lounge and attended by Ambar Franco, Vice President – Customer Experience at Star Alliance, and Qi Yaoming, Deputy General Manager of Guangzhou Baiyun International Airport, along with representatives from member airlines, airport partners and media.
Ambar Franco, Vice President – Customer Experience at Star Alliance, said, “Lounges are a critical part of the customer experience for Star Alliance member airline passengers, supporting our vision for more seamless and effortless journeys. As Guangzhou continues to grow as an important international gateway in China, this new space reflects the evolution of our lounge offering. It is bigger and better, and will deliver enhanced comfort and functionality for Star Alliance member airline customers.”
Spanning approximately 1,400 square metres, the lounge offers seating for around 245 guests and includes a 700-square-metre outdoor garden, an uncommon feature in airport lounges, providing passengers with an open-air space to relax. The facility operates 24 hours a day, catering to varying international flight schedules.
The lounge is accessible to First and Business Class passengers, as well as Star Alliance Gold members travelling on member airlines from Terminal 3, regardless of cabin class.
Currently, 10 Star Alliance member airlines operate from Guangzhou, including Air China, ANA, Asiana Airlines, EgyptAir, Ethiopian Airlines, EVA Air, Shenzhen Airlines, Singapore Airlines, Thai Airways and Turkish Airlines, collectively operating around 1,500 weekly departures to 52 destinations across 10 countries.
Developed in collaboration with the airport, the lounge incorporates elements of Lingnan culture and Guangzhou’s natural landscape. A central installation inspired by the kapok flower, the city’s emblem, forms a key design feature, while a dedicated tea experience led by tea artists highlights local traditions.
The lounge is operated by Guangzhou Baiyun International Airport Business Travel Service Co., Ltd. and is expected to play a key role in enhancing the experience of international travellers.
Qi Yaoming, Deputy General Manager of Guangzhou Baiyun International Airport, said, “Going forward, we will continue to strengthen strategic coordination with Star Alliance and major airlines, carrying out deeper cooperation in route network expansion, transfer facilitation, and smart travel, to jointly build a better international aviation ecosystem.”
Facilities within the lounge include rest areas, sleep pods, private rooms, reading spaces and work zones. The dining programme, developed in partnership with the chef team of Pullman Hotel, features a mix of Chinese and Western cuisine, alongside amenities designed to enhance passenger comfort.
Operations have now fully transitioned from Terminal 1 to the new lounge in Terminal 3.
