SriLankan Airlines’ Airport and Ground Services, the sole ground services provider at Colombo Bandaranaike International Airport (BIA), has expanded its self-check-in service for passengers of customer airlines ahead of the winter travel high season, which is expected to bring more than 300,000 tourists to Sri Lanka in December. The enhancement follows the installation of 20 new self-check-in kiosks at the departure terminal last month, increasing the total to 28 kiosks. The upgrade is part of the airline’s efforts to strengthen operational efficiency and elevate the passenger experience in line with Sri Lanka’s broader tourism development priorities.
Since its launch in 2023, the self-check-in kiosk facility has seen a strong uptake, with an increasing number of travellers opting for self-service over traditional counters. Currently, 15 per cent of SriLankan’s passengers flying out of BIA use the kiosks, helping ease congestion at the departure terminal. The facility enables passengers to bypass queues and complete their check-in independently by selecting seats, printing boarding passes and generating bag tags in just a few simple steps.
Deepal Pallegangoda, Head of Airport and Ground Services of SriLankan Airlines, stated, “We are thrilled to offer the self-check-in option to our customer airlines, whose passengers account for around 60 per cent of all passengers we handle. Our aim is to create a seamless travel experience for all passengers checking out of Colombo, which averages over 300,000 each month. Our enhanced self-check-in facilities will further support the airport’s capacity enhancement efforts, while reaffirming SriLankan Airlines’ prominent position in advancing digital airport solutions in the region. Singapore Airlines is set to be the first foreign carrier to adopt the self-check-in kiosk facility for its passengers flying from Colombo, and we hope to see more airlines come onboard soon.”
With thousands of inbound, outbound, and transit passengers passing through BIA daily, SriLankan Airlines’ Airport and Ground Services remain the primary touchpoint for travellers. As passenger volumes continue to rise, the airline is fully prepared to accommodate the anticipated winter season surge through enhanced digitalisation and passenger-focused innovations.
, has expanded its self-check-in service for passengers of customer airlines ahead of the winter travel high season, which is expected to bring more than 300,000 tourists to Sri Lanka in December.){kind=link}