IndiGo said that it has fully stabilised operations across its network since December 9, 2025, gradually restoring capacity in line with a revised schedule. In a statement, an IndiGo spokesperson said the airline initially resumed operations with over 1,800 flights and has since scaled up to more than 2,200 flights, while maintaining normal on-time performance standards.
“The airline is currently operating across all its 138 operational destinations, and we continue to maintain the full integrity of the revised schedule. We remain committed to delivering consistently reliable service to over 3.5 lakh customers daily,” the spokesperson said.
Meanwhile, IndiGo Chief Executive Officer Pieter Elbers addressed employees in a video message on December 18, 2025, acknowledging the operational challenges faced by the airline over the past two weeks and reassuring staff that the most difficult phase is now behind them.
“Through the storm, we are finding our wings again. The worst is behind us. These last two weeks have been very challenging for all of us,” Elbers said, while commending the collective efforts of IndiGo’s pilots, cabin crew, airport teams, operations control, customer service, and support functions.
“As IndiGo employees, we stood tall and united, weathering the storm together with unwavering support for one another. Your collective dedication is the backbone of IndiGo,” he added.
Elbers noted that following the stabilisation update shared on December 9, the airline has made steady progress in rebuilding its network. “We have restored our network to 2,200 flights today. Given our scale and complexity, recovering from such a situation in a short time is a testament to our teamwork and the strength of our operating principles,” he said.
Outlining the way forward, the CEO highlighted three priorities for the airline, resilience, root cause analysis, and rebuilding. With the industry entering a challenging period marked by bad weather and IROP conditions, he said the focus remains on strengthening operational resilience and minimising disruption to customers.
“What we witnessed seems to be a compounding effect of several factors. Everyone wants answers, but while speculations are circulating, I encourage everyone to stay calm, focus on your professional responsibilities, and avoid engaging in such speculation. We need a full-scale analysis first,” Elbers said.
He confirmed that the board has appointed an external aviation expert to conduct a comprehensive root cause analysis, noting that lessons from similar disruptions faced by global carriers would help further strengthen IndiGo’s systems.
As part of the rebuilding phase, Elbers said the leadership team, including himself, will travel across the network to meet employees and better understand the challenges they faced. “We want to understand what you went through during this difficult period and work together as we move forward,” he said.
