Air India has reiterated its deep solidarity with the families affected by the tragic accident that occurred on June 12, 2025.
“Air India and its parent company, Tata Sons, are fully committed to providing all support to them during this difficult time,” read the press statement.
A centralised helpdesk, active since June 15, 2025, has been set up to assist families in processing claims for the interim compensation of Rs 25 lakh (approx. GBP 21,500) for each deceased individual and the sole survivor. Designed as a single-window system, the helpdesk ensures faster documentation and swift initiation of compensation procedures. Disbursement of interim compensation began on June 20, 2025, with payments already made to three families, while others are in process.
This is in addition to the Rs 1 crore (approx. GBP 85,000) support previously announced by Tata Sons. Air India has also initiated outreach to the injured and the families of victims on the ground to begin compensation discussions.
Since the accident, over 500 volunteers from Air India and 17 Tata Group companies have come together to support those affected. Each family has been assigned a dedicated caregiver from Air India’s Special Assistance Team, providing round-the-clock support.
Families are being assisted with hospital-related procedures, including DNA identification. Caregivers are present when mortal remains are released, facilitating dignified transportation and funeral arrangements. In addition to compensation, the airline is covering travel, accommodation, medical, and funeral expenses, with flexibility for any additional needs.
Recognising the need for clear and empathetic communication, volunteers are engaging with families in regional languages. To support mental health, Air India has deployed a team of trained psychologists and doctors in Ahmedabad, offering trauma counselling and medical care. Nurses and a pharmacist are also stationed to manage ongoing health concerns.
Two toll-free helpline numbers, launched on 12 June, continue to support Indian and international callers, answering queries and addressing family concerns.
“We will continue supporting those affected long after the work in Ahmedabad is done for, as our Chairman has said, these families are now Tata families,” the statement concluded.
 for each deceased individual and the sole survivor. Designed as a single-window system, the helpdesk ensures faster documentation and swift initiation of compensation procedures. Disbursement of interim compensation began on June 20, 2025, with payments already made to three families, while others are in process.){kind=link}