Accord Hotels and Resorts delivers distinctive, unforgettable stays by blending luxury, comfort, and heartfelt hospitality across its premium properties in four prime destinations across South India. Pankaj Katyal, General Manager, Accord Metropolitan, highlights the Accord brand’s dedication to crafting memorable experiences that celebrate local culture while delivering top-notch service and modern amenities.
Accord Hotels boasts its presence in Chennai, Puducherry, and Ooty, offering something for every kind of traveller. Whether seeking the ideal corporate setting for a high-stakes business meeting or a serene retreat nestled in nature’s embrace for a peaceful escape from city life, Accord has them covered with comfort, elegance, and thoughtful hospitality.
Distinct Charm of Accord Hotels
Accord Metropolitan, Chennai, is a beacon of luxury and culture, blending traditional South Indian elegance with world-class amenities. With award-winning dining like Royal Indianaa, T-plush suites, an expansive spa, and grand banquets, it sets the gold standard in the city.
Accord Chrome, Chennai caters to the new-age traveller, offering contemporary designs, smart technology, and wellness amenities. It is chic, edgy, and effortless.
Accord Puducherry is a perfect seaside sanctuary, just minutes from Promenade Beach. Its design draws inspiration from the Franco-Tamil culture, offering a peaceful retreat paired with vibrant gastronomy and serene spa experiences.
Accord Highland, Ooty, is a dreamy hill station escape where misty mornings, trekking trails, and bonfire-lit evenings converge with luxury, making it a haven for nature lovers and adventure seekers.
Soulful South Indian Hospitality
Rooted deeply in the traditions of South India, Accord Hotels is dedicated to offering more than just a place to stay. Pankaj says, “At Accord Hotels, we do not just offer stays. We curate soulful journeys. Our mantra, Service from the Heart, ensures we go above and beyond every customer’s expectations. Every experience, whether it is savouring authentic South Indian delicacies, indulging in Ayurveda-inspired spa therapies, embarking on cultural discovery tours, or enjoying the signature warmth of our service teams, reflects the timeless hospitality ethos of South India. It is about heartfelt connections, local immersion, and creating lasting memories.”
The Art of Events at Accord
MICE play a significant role in the hospitality industry. Accord Hotels redefines business and celebration venues with grandeur and innovation. They offer spacious ballrooms, flexible meeting spaces, cutting-edge audiovisual tech, expert event management teams, and curated dining and banquet services. “Whether it is an international conference, a leadership retreat, a dreamy destination wedding, or a gala awards night, we craft flawless, memorable events with finesse and flair,” asserts Pankaj.
Embracing Digital Revolution and Innovation
Given the rise of digital transformation in the hospitality industry, Accord Hotels has embraced the digital revolution wholeheartedly! From a seamless website experience with instant bookings to smart in-room technologies like WiFi, mobile key access, and IPTV, Accord Hotels is geared for the future.
Pankaj also shed light on the pressing challenges shaping the hospitality industry. He explains, “Today’s hospitality landscape demands agility and innovation. Key challenges include rising customer expectations, dynamic pricing battles, and the need for hyper-personalised service. Accord Hotels navigates this with strategic investments in digital, talent upskilling, enhancing guest loyalty programmes, and creating unique, culturally rich experiences that stand apart from the noise.”
Building Relationships, Not Just Reservations
In an increasingly competitive hospitality landscape shaped by online travel agencies and other booking platforms like Airbnb, Pankaj believes Accord Hotels focuses on building relationships, not just reservations. He mentions, “By offering value-packed direct booking benefits, exclusive experiences, loyalty perks, and personalised stays, we ensure that guests always find something at Accord that platforms like OTAs or Airbnb simply can’t replicate, the magic of heartfelt hospitality wrapped in curated luxury.”
Eco-Conscious Hospitality
With sustainability becoming a defining factor in travellers’ choices, Accord Hotels has embraced eco-conscious hospitality as a core part of its identity. “Sustainability is woven into our DNA at Accord. We practice solar power utilisation, rainwater harvesting, eco-conscious landscaping, and local sourcing of ingredients, and have committed to phasing out single-use plastics. Beyond operations, we also raise guest awareness and promote green tourism practices, ensuring every stay is as planet-friendly as indulgent,” expresses Pankaj.
Expansion Beyond South India
Exciting times are ahead for Accord Hotels. The hotel group is actively exploring expansion into key metros and emerging Indian cities, aiming to bring their signature blend of tradition and innovation to new audiences. International forays are also on the radar, driven by their vision to showcase the spirit of Indian hospitality on a global canvas.
